The term for forming an order is 1-3 working days. It can be increased by 4 days during collection release and sales periods. This is due to the large number of orders.
A paid order cannot be changed. It can be canceled if it has not already been transferred to the shipping company. To do this, please contact us at the number: +7 (932) 111-27-25 or e-mail in online chat .

Russian Post was chosen as the transport company.
Delivery to remote locations may take longer than the specified time frame.


INTERNATIONAL DELIVERY

Delivery cost - $ 10 (Russian Post service).

Please note that depending on the country and the weight of the order, you may need to pay extra for the shipment.

Delivery time (excluding the terms of order formation) - from 10 to 20 working days, excluding the day of departure, weekends and holidays (depending on the country of delivery).

After placing an order, a manager will contact you to confirm the amount of delivery by the phone number or e-mail you specified.


TERMS OF PAYMENT

The service of payment via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard on the principles of confidentiality and security of payment. For this, modern methods of verification, encryption and data transmission over closed communication channels are used.

On the page for entering bank card data, you will need to enter: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard). All the necessary data is printed on the card itself. The three-digit security code is the three digits on the back of the card.

Next, you will be redirected to the page of your bank to enter the security code that will be sent to you via SMS. If the security code did not come to you, then you should contact the bank that issued you the card.

Payment on the site is carried out using:

1. Apple Pay ;

2. Google Pay ;

3. PayPal ;

4. Bank card VISA / MasterCard .


Cases of refusal to make a payment:

5. The bank card details were entered incorrectly;

6. There are not enough funds to pay on the bank card. You can find out more about the availability of funds by contacting the bank that issued the bank card;

7. The bank card has expired. The validity period of the card, as a rule, is indicated on its front side (this is the month and year to which the card is valid). You can find out more about the validity period of the card by contacting your bank;

8. A bank card is not intended for making payments via the Internet, which can be found out by contacting the bank that issued the bank card.


On payment by credit card and other issues related to the work site, please contact us at the number: +7 (932) 111-27-25 or e-mail in online chat.

The personal information you provide (name, address, phone number, e- mail , bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server.


RETURN

The buyer has the right to refuse the goods if they have not yet been transferred to the transport company. To do this, please contact us at the number: +7 (932) 111-27-25 or e-mail in online chat.

The cost of shipping the return of the goods of appropriate quality to the buyer does not return.

You can return a product of not proper quality within 7 days from the date of receipt of the order when purchasing in the online store, with the exception of earrings. The earrings are made of 925 sterling silver, therefore, according to the approved Resolution No. 55 of 1998, items made of precious metals (gold, silver) and precious stones (diamonds, emeralds, etc.) are not subject to return and exchange, being of proper quality. In this case, you can return other pieces of jewelry that are eligible for a return, minus the cost of the earrings.

Contact us WhatsApp on number +7 (932) 111-27-25 or an e-mail: forostina.k2020@gmail.com, and we will help you perform this procedure as easy and convenient!

Our managers will contact you and help you arrange the return of the goods. You just have to send it to us.


GOT a defective product?

If you suddenly find a product of inadequate quality (factory defect) in the parcel, we will refund your funds.

In order for us to be convinced of the presence of a factory defect or an error during transportation, we need to obtain confirmation of this fact. For this enough to make a photo / video and send us in any way you like, for example in WA at the number: +7 (932) 111-27-25 or an e - mail: forostina.k2020@gmail.com


PRODUCT WARRANTY

Of all jewelry purchased from the FOROSTINA.K retail store and in the FOROST INAK.ru online store, 1 month warranty applies.

Each delivery of new jewelry is made only with the participation of the store director. All products in our store have been carefully selected. FOROSTINA.K command tries to make you 100 % satisfied with our products. In our catalog you can find only the highest quality and hypoallergenic products. Each shipment undergoes multiple checks.

Our customers are satisfied with the purchased products in 99% of cases.

COMPANY DETAILS

Company name: individual entrepreneur FOROSTINA K.M.
Individual taxpayer number: 661802719766
Main state registration number: 661802719766
Mailing address: 620130, Russian Federation, Sverdlovsk region, Ekaterinburg, Malysheva st. 71a, of.205
Phone: 8 ( 932 ) 111 - 27 - 25
E- mail: forostina.k2020@gmail.com